Crack the CSAT code

Watch on demand.

NPS and CSAT surveys can feel like a rollercoaster of unexpected peaks and troughs.

For organizations that prioritize NPS, CSAT and other measures of customer contentment, a score is not enough. They must use all the tools available to them, such as AI, to understand the factors that contribute to that total, particularly when these elements are generating rises or precipitating falls.

This type of root cause analysis can be complex and time consuming, as it requires qualitative data – text data – to get to the why. Navigating customer feedback encompassing tens of thousands of words, or more, is a significant undertaking without an AI-driven approach.

Our latest Spotlight Series webinar examines what this approach should look like. James Cuthbertson, CRO at Relative Insight, will highlight how customer experience teams can leverage AI-powered technology to have a continuous, in-depth picture of the successes and pain points impacting fluctuations in NPS, CSAT and other customer sentiment scoring.

With Heartbeat, our visualization tool, you can monitor real-time changes, ensuring you remain in the know and can quickly spot significant patterns and trends.

But that’s not all! We’re excited to introduce Relative Flow, our cutting-edge innovation that automates data import and analysis. When you keep a constant eye on your customer feedback scores, Relative Flow takes care of the heavy lifting, allowing you to concentrate on what truly matters – harnessing the power of your data to make informed business decisions.

Ready to join the likes of Sky, Comcast, Delta and Nespresso in taking control of your customer feedback scores and gain invaluable insights using AI-powered technology? Register to watch this webinar on demand, and start your journey to success today!