Using analytics in navigating customer journeys 

This webinar explored how AI-powered text analytics can revolutionize every step of your customer journey mapping.

Understanding customer sentiment is essential to driving satisfaction, loyalty, and retention. But how do you efficiently make sense of the vast amount of customer feedback at your disposal? With AI, organizations can dig deep into qualitative data to identify what really influences satisfaction scores and overall experience across the entire journey.

In this webinar, James Cuthbertson, CRO at Relative Insight, and Sergio Gomes, Senior Researcher at Relative Insight, demonstrated how AI-powered tools can streamline the process of customer journey mapping by analyzing feedback at every touchpoint. By using cutting-edge technology, you can pinpoint key insights, uncover hidden patterns, and address pain points before they impact your bottom line.

Learn how to use text analytics to enhance your journey mapping, improve touchpoints, and optimize customer experiences. Whether you’re looking to boost retention or elevate customer experience metrics, this session will provide you with the tools and strategies to succeed.

Don’t miss out—discover how to transform data into actionable insights that fuel long-term success through effective customer journey mapping.

Watch the webinar on demand now.